Orders, Shipping & Returns

Please read all information carefully below

Order Processing

Orders are not processed on weekends or holidays. Please allow 7-10 business days for all orders to be processed. We go through a thorough process for your protection for all orders.Colored hair or custom wigs can take up to 25 business days. 

Terms of Payment

Terms of payment are always 100% upfront. We accept most major credit cards. As soon as you place an order online your credit card will be charged.  Your billing and shipping address must match in order to complete a transaction on this site


Shipping Policy 

After your order has been processed please allow 1-3 business days for your item to be received based on location. All orders will be shipped VIA USPS. All hair orders will require a signature confirmation upon receipt. Please make sure the address you inputted is correct. Orders will be shipped once payment is cleared and confirmed. Please allow up to 15 days for all international orders. 


Refund and Exchange Policy

We always try to do our best to make sure that we provide the best service with the best quality product to follow. For health regulations we will not accept any HAIR to be refunded or exchanged. In the event that we made the mistake we will be more than happy to refund or exchange the product if the hair has not been tampered with in any way. For all non hair items we will accept the item in the same condition as it was received 3 days after item is received. 

Please keep in mind that any frontals or lace closures can NOT be refunded or exchanged at all. 


Errors and Shipment Delays 

We will not be responsible for shipment delays due to weather or other natural or environmental factors, we will try our best to ship out products at the specified time frame promised. However, we advise that you place your order far in advance to allow for unplanned delays